FAQ

Is shipping really discreet?

Yes — completely. Every order ships in plain, unbranded packaging with no mention of NxtLuv or contents on the outside, and your billing statement is discreet. Your privacy comes first.

How long does shipping take?

Processing takes 2–3 business days, then estimated delivery is 7–14 business days depending on destination. You'll receive tracking by email once your order ships.

Are your products body-safe?

We prioritize body-safe materials like non-porous silicone and glass. Material details are listed on each product page. We recommend using a compatible water-based lubricant and cleaning before and after each use.

How do I choose my first product?

Start with our entry-tier pieces — they're approachable, easy to use, and budget-friendly. If you're unsure, email support@nxtluv.com and we'll point you in the right direction, no awkwardness.

How do I clean and care for my products?

Clean before first use and after every use with warm water and a gentle, fragrance-free soap (or a dedicated toy cleaner). Let products air dry fully before storing. Store silicone and glass items separately to protect their finish.

What's the difference between silicone and glass?

Silicone is soft, flexible, body-safe, and warms to the touch — a great all-around choice. Glass is firm, non-porous, easy to clean, and supports temperature play. Both are body-safe when cared for properly.

What's your return policy?

For hygiene and safety, all sales are final — except for items that arrive damaged, defective, or incorrect, which we replace or refund free within 14 days of delivery. See our Return & Refund Policy for full details.

Can I cancel or change my order?

Within 12 hours of purchase, yes — email support@nxtluv.com. After that, your order is in fulfillment and can't be changed.

Do you offer support if I have questions before buying?

Always. Email support@nxtluv.com and a real person will help — discreetly and without judgment.